Effective Date: 10/30/25

Welcome to Deep Roots Lead to Divine Healing Counseling. Your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect both personal and non-personal information, including:

• Personal Identifiable Information (PII): Name, phone number, email, mailing address, or other details when you fill out a contact form, schedule a consultation, or engage in services.

• Health Information (PHI): If you begin therapy or share clinical details through intake forms, this may include protected health information, covered under HIPAA.

• Website Usage Data: IP address, browser type, operating system, pages visited, and referral source, collected via cookies or analytics tools.

2. How We Use Your Information

Your data may be used to:

• Provide and manage counseling services

• Respond to inquiries or schedule appointments

• Send reminders or administrative updates

• Improve user experience and site performance

• Meet legal, ethical, or regulatory obligations

We do not sell or rent your personal information to any third parties.

3. Protection of Your Information

We use a combination of administrative, technical, and physical safeguards to protect your data, including:

• HIPAA-compliant electronic health record (EHR) systems

• Secure, encrypted communications (SSL/HTTPS)

• Limited access to confidential data

• Staff trained in privacy and confidentiality practices

4. Your Rights

You have the right to:

• Request access to your personal or health information

• Request corrections to inaccuracies

• Withdraw consent (where applicable)

• File a complaint with the U.S. Department of Health and Human Services (HHS) if you believe your privacy rights have been violated

5. Third-Party Tools

We may use secure third-party platforms (e.g., for scheduling, billing, or telehealth). These tools are selected for their compliance with HIPAA and professional standards. We are not responsible for the privacy practices of other websites or services linked to ours.

6. Cookies and Tracking

Our site may use cookies or tracking technologies to enhance your experience. You can control cookie settings in your browser preferences.

7. Children’s Privacy

Our website is not intended for children under 13 without parental or guardian consent. We do not knowingly collect data from minors without appropriate authorization.

8. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted here with a revised effective date.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Deep Roots Lead to Divine Healing Counseling
Email: dana@divinehealingjourney.org
Phone: 630-299-6786
Mailing Address: 100 N HOWARD ST STE W
Spokane, WA 99201
Supervising Clinician: Nicholaus Palacios, LMFT